Qatar Steel strives to produce and deliver products of the highest quality standards within Qatar and around the world to ensure customer satisfaction. With this ultimate objective in mind, Qatar Steel has assigned a dedicated Customer Relationship Management (CRM) team within the Sales & Marketing Department. The CRM team is responsible to provide able support for customers by facilitating efficient communication between customer and organization.
CRM team will address issues of customers related to products and services. Qatar Steel regularly engages with customers through an Annual Customer Satisfaction Survey to collect their feedback and assess the overall level of their satisfaction. Customers are asked to rate Qatar Steel across different dimensions including product quality, and timely response to queries, among others. In 2019, Qatar Steel scored 3.4 out of a 5-point scale with its highest score of 3.75 in product quality.