Qatar Steel’s drive to deliver products of the highest quality within Qatar and around the world. Since 2018 all our products are marketed, sold and distributed solely and exclusively by Qatar Chemical and Petrochemical Marketing and Distribution Company (Muntajat). Muntajat will add value to both Qatar Steel and its clients, as it houses centralized sales and marketing activities for Qatari products.
Additionally, Muntajat facilitates communication and collaboration, as it has local marketing offices internationally. This will benefit Qatar Steel, especially as it expands to new global markets. Furthermore, sales and marketing employees previously employed by Qatar Steel were transferred to Muntajat, ensuring that customer relationships and expertise is maintained under the new arrangement.
Muntajat regularly engages with customers through a customer satisfaction survey to collect their feedback and assess the overall level of customer satisfaction. Customers were asked to rate Qatar Steel across different dimensions including product price, timely response to queries and supply, among others. In 2018, Qatar Steel scored 4.03 out of a 5-point scale with its highest score of 4.5 in product quality.