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  • HOME
  • About Us

    Company Profile


    • Chairman’s Message
    • MD & CEO’s Message
    • Vision, Mission, and Values
    • Board of Directors
    • Management Team
    • Regional Leadership in Steel Production
    • Our Production Facilities
    • Investment in Subsidiaries and Associates
    • Qatar Steel Memberships
    • History and Recognitions
  • Products

    • Our Main Products
    • Product Specifications
    • Product Quality
    • Sales and Marketing
  • CERTIFICATIONS
  • Sustainability

    SUSTAINABILITY MANAGEMENT APPROACH


    • Message From Chairman
    • MD & CEO's Message
    • Sustainability Policy
    • Qatar Steel Highlights 2021
    • Stakeholder Map
    • Sustainability Framework
    • Material Sustainability Issues
    • Strategy Map
    • Sustainability RoadMap 2021
    • Sustainability Performance Data
    • Qatar Steel’s COVID-19 Response

    CREATING A BALANCED ECOSYSTEM


    • Responsible Sourcing And Material Consumption
    • Efficient Energy Usage
    • Reducing Emissions
    • Water Consumption And Effluents
    • By Product Management & Recycling
    • Biodiversity & Ecotoxicity

    APPENDICES


    • Reporting Scope and Boundaries
    • Maturity Assessment
    • GRI Content Index and IPIECA Index
    • Acronyms

    BUILDING THE FUTURE


    • Product Innovation And Operational Efficiency
    • Product Quality and Traceability
    • Customer Satisfaction

    DEVELOPING A HIGH PERFORMING
    AND MOTIVATED TEAM


    • Training and Development

    QATAR STEEL COMPANY FZE (Dubai, UAE)


    • Engaging with Stakeholders
    • Materiality & Maturity Assessment
    • Summary of Stakeholders Activities
    • Sustainability Performance Data
    • Reducing environmental impact

    ENSURING A SAFE AND HEALTHY WORK ENVIRONMENT


    • Employee and Contractor Safety
    • Safety Governance
    • Safety Training
    • Emergency Response Preparedness
    • Occupational Health
    • HSE Key performance indicators (KPI)

    PRACTICE GOOD GOVERNANCE


    • Corporate Governance
    • Accountability and Ethics
    • Risk Management
    • Internal Audit

    Qatar Steel Company FZE


    • Lifecycle assessments
    • Code of Ethics and Business Conducts
    • Feedback / Complaints
    • QSFZE Sustainability Policy

    CONTRIBUTING TO NATIONAL GROWTH & DEVELOPMENT


    • Qatarization
    • Community Investments
    • Local Procurement

    ACHIEVING PROFITABLE GROWTH & BUSINESS PORTFOLIO


    • Growth Strategy
    • Operational Overview
    • Financial Performance
  • Customers
  • Procurement

    • Vendor Registration
    • Supplier Portal
    • NOC for Export
    • Purchase of Ferrous Scrap
    • HSE Procedures for Contractors
    • TAWTEEN – Supply Chain Localization Program
  • Media Center

    • Press Release
    • Publications
      • Annual Reports
      • Integrated Reports
      • Qatar Steel Magazines
      • Sustainability Reports
    • Blog
  • Careers
  • Contact Us
  • Home
  • About Us
    • Company Profile
      • Chairman’s Message
      • MD & CEO’s Message
      • Vision, Mission and Values
      • Board of Directors
      • Management Team
      • Regional Leadership in Steel Production
      • Our Production Facilities
      • Investment in Subsidiaries and Associates
      • Qatar Steel Memberships
      • History and Recognitions
  • Products
    • Our Main Products
    • Product Specifications
    • Product Quality
    • Sales & Marketing
  • Certifications
  • Sustainability
    • SUSTAINABILITY MANAGEMENT APPROACH
      • Message from Chairman
      • MD & CEO’s Message
      • Sustainability Policy
      • Qatar Steel Highlights 2021
      • Stakeholder Map
      • Sustainability Framework
      • Material Sustainability Issues
      • Strategy Map
      • Sustainability Roadmap 2021
      • Sustainability Performance Data
      • Qatar Steel’s COVID-19 Response
    • Building the Future
      • Product Innovation and Operational Efficiency
      • Product Quality and Traceability
      • Customer Satisfaction
    • Ensuring A Safe and Healthy Work Environment
      • Employee and Contractor Safety
      • Safety Governance
      • Safety Training
      • Emergency Response Preparedness
      • Occupational Health
    • Contributing to Qatar’s Development
      • Qatarization
      • Local Procurement
      • Community Investment
    • Creating a Balanced Ecosystem
      • Responsible Sourcing and Material Consumption
      • Efficient Energy Usage
      • Reducing Emissions
      • Water Consumption and Effluents
      • By product Management and Recycling
      • Biodiversity & Ecotoxicity
    • Developing a High Performing and Motivated Team
      • Training and Development
    • Practice Good Governance
      • Corporate Governance
      • Accountability and Ethics
      • Risk Management
      • Internal Audit
    • Achieving Profitable Growth & Business portfolio
      • Growth Strategy
      • Operational Overview
      • Financial Highlights (Consolidated)
    • Appendices
      • Reporting Scope and Boundary
      • Maturity Assessment
      • GRI Content Index and IPIECA Index
    • Qatar Steel Company FZE (Dubai, UAE)
      • Engaging With Stakeholders
      • Materiality & Maturity Assessment
      • Summary of Stakeholders Activities
      • Sustainability Performance Data
      • Reducing environmental impact. Decoupling growth from our environmental impact
      • Lifecycle assessments
      • Code of Ethics and Business Conducts
      • Feedback/Complaints
      • QSFZE Sustainability Policy
  • Customers
  • Procurement
    • Vendor Registration
    • Supplier Portal
    • NOC for Export
    • Purchase of Ferrous Scrap
    • HSE Procedures for Contractors
    • TAWTEEN – Supply Chain Localization Program
  • Media Center
    • Press release
    • Integrated Reports
    • Annual Reports
    • Qatar Steel Magazines
    • Sustainability Reports
    • Blog
  • Careers
  • Contact Us

Customer Satisfaction

Customer satisfaction is one of our primary objectives, and to continue to be the first choice for our customers is the driving force behind our business operations. We look towards expanding our customer base by building a relationship of trust based on provision of world-class products and services. Our high customer satisfaction rating is based on our ability to make constant improvements with regards to delivery speed, completion of orders and maintaining a higher ratio of long-term orders to short term orders. We seek to evolve as an organization to meet our customers’ needs and the ever-changing market trends, through dedicated research and development as well as innovation that helps us manufacture durable and customer-centric products.

During 2020, 18 customer complaints were received and resolved successfully. The Quality Assurance and Sales & Marketing department in coordination with other internal departments worked continuously towards reducing customer complaints by conducting detailed root cause analysis and taking effective corrective and preventive actions.

Qatar Steel regularly engages with customers through an Annual Customer Satisfaction Survey to collect their feedback and assess the overall level of their satisfaction. Customers are asked to rate Qatar Steel across different dimensions including product quality, and timely response

How would you rate Qatar Steel across the following dimensions?

  • Customer Satisfaction

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RECOGNITIONS

< >
  • Applus
  • CARES
  • CARES
  • ISO 6935-2
  • CARES
  • ISO 14001:2004
  • SAAR
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